Refund policy

We do not offer refunds, however, you can return your purchase for exchange or store credit.

We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at firstwestern.nf@gmail.com. Please note that returns will need to be sent to the following address: 140 Water Street, 303, St. John's Newfoundland and Labrador A1C 6H6, Canada

If your return is accepted, you will receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customer will be responsible for return shipping. 

You can always contact us for any return question at firstwestern.nf@gmail.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have for store credit, and once the return is accepted, make a separate purchase for the new item.

Refunds

We do not offer refunds, however, if you are eligible for a return you can exchange or receive store credit within 30 days or purchase. 

This means “Returns” are for exchange or store credit only.

Customer will be responsible for return shipping.